#Introduction
Caption My Video is operated by Divv Saxena (collectively, “Caption My Video,” “we,” “us,” or “our”). This Privacy Policy explains how we handle information when you use our website, browser-based editor, paid services if offered, support channels, and checkout-related integrations.
Third-party services, including payment services, operate under their own privacy practices. This policy does not replace those policies.
#Privacy-first processing
Caption editing and live preview run in your browser. If you choose authenticated cloud rendering, your source video and rendered output are sent directly to a private Cloudflare R2 bucket for that render.
Vercel does not receive media request bodies. Railway accesses only R2 objects authorized for the signed-in user and owned project, uses FFmpeg to render the video, and writes the output back to the same private bucket. Original and output media are automatically deleted after one day. We do not sell media or use it for training.
Public application assets, speech-model files, and FFmpeg assets may be downloaded to your browser. Your browser may cache those public files. Those public caches do not contain your video, audio, transcript, captions, or other project content.
#Information processed locally and temporarily
During editor use, the selected video file; filename; duration; dimensions; file size; extracted audio; generated transcript; caption text; timestamps; caption style settings; and custom fonts may be processed in your browser. For an optional cloud render, the source video and rendered output are temporarily stored in private R2. These items are not included in billing, entitlement, activation, or purchase-recovery requests.
This information is used to provide the editing experience in the browser. You control the source file and any downloaded output.
#Information we may collect
For optional cloud renders, private infrastructure processes the source and output media solely to provide the requested render. Limited operational records may include IP address, browser type, requested URL, timestamps, render-job state, and security or abuse signals.
For paid access, we may receive limited customer and transaction information from the payment processor, such as a customer identifier, email address, transaction identifier, payment or subscription status, plan, license, and entitlement information. Hosting, CDN, DNS, and security providers may generate server or security logs even though user media is not uploaded to us.
#Payment information and Dodo Payments
Where paid products, subscriptions, or licenses are offered, Dodo Payments acts as Merchant of Record for qualifying transactions. Dodo Payments collects and processes payment and billing information directly from the customer and may appear on statements, receipts, or invoices. It handles payment processing, taxes, fraud checks, disputes, and chargebacks under its own policies.
Caption My Video is not intended to receive or store complete payment-card details. We may receive limited information needed to provide access, such as customer email, purchase status, plan, cancellation, refund, license, and entitlement information. Our service policy is that purchases are nonrefundable except where a refund is required by applicable law. Checkout and payment processing are governed by Dodo Payments’ Privacy Policy and Dodo Payments’ Buyer Terms.
#How we use information and legal bases
We may use limited information to deliver paid access, verify Dodo licenses, authorize temporary cloud renders, apply rate limits and security controls, respond to support requests, prevent fraud or abuse, comply with legal obligations, and resolve billing issues. We do not sell or use media content for advertising, profiling, or training.
Where data-protection law applies, our legal bases may include performing a contract, our legitimate interests in operating a secure and reliable service, compliance with legal obligations, and consent where required.
#Service providers and international transfers
We may use infrastructure, hosting, DNS, security, support, email, and payment providers to operate the service. Verified payment processing is provided by Dodo Payments. Public model or application assets may be requested directly by your browser from the providers that host them.
These providers may process limited personal data in more than one country. We do not represent that a particular transfer mechanism applies in every situation; provider terms and applicable law may govern those transfers.
#Retention and sharing
Original and rendered cloud media are deleted by the private R2 bucket lifecycle after one day. Temporary browser memory is cleared when the session is refreshed, closed, or otherwise released by the browser. Support, billing, transaction, security, and render-job records may be retained as reasonably necessary.
We may share media only with the private infrastructure providers needed to perform the requested cloud render. We do not sell personal information or media content.
#Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or to complain to a regulator. To make a request, email hello@divvsaxena.com. We may not possess locally processed project data because it is not sent to our servers.
#Children and security
Caption My Video is not directed to children below [MINIMUM USER AGE REQUIRED]. Do not use the service or provide personal information if you do not meet the applicable minimum age, unless a parent or guardian has authorized use where law allows.
Local processing reduces exposure of media content. We use reasonable safeguards appropriate to the service, including HTTPS, access controls, limited data collection, and a payment provider for checkout. No system can be guaranteed completely secure.
#Third-party links, changes, and contact
External sites and payment pages have their own terms and privacy policies. We may update this policy by posting a revised version and changing the date above.
Operated by Divv Saxena
Support: hello@divvsaxena.com
Country: India